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Kurt Mortensen?s trademark is Magnetic Persuasion; rather than convincing others, he teaches that you should attract them, just like a magnet attracts metal filings. He teaches that sales have changed and the consumer has become exponentially more skeptical and cynical within the last five years. Most persuaders are using only 2 or 3 persuasion techniques when there are actually 120 available! His message and program has helped thousands and will help you achieve unprecedented success in both your business and personal life.
If you are ready to claim your success and learn what only the ultra-prosperous know, begin by going to http://www.PreWealth.com and getting my free report ‘10 Mistakes That Continue Costing You Thousands.’ After reading my free report, go to http://www.PreWealth.com/IQ and take the free Persuasion IQ analysis to determine where you rank and what area of the sales cycle you need to improve in order to close every sale!
Just like anything in life, there is an art an a science. In this article I outline the step by step science to using dissonance effectively. Take the material I teach you and use your art to apply the most effective method in a given situation.
Step One: Get a Commitment
You can create or reveal commitments in your prospects by ensuring that the commitments are public, affirmative, voluntary, and effortful (PAVE).
Public
Make your prospect’s stand as public as possible. Get a written commitment and make that written commitment public. Involve family and friends in the proposed action. Engage your customer in a public handshake to seal the deal in front of other employees and customers.
Affirmative
You want to get as many ‘yes’ answers as possible because yeses develop consistency within the person that will carry over into your major request. This technique reduces dissonance and makes it easier for prospects to say yes to your final proposal. Even if it is a watered-down, easy request, getting a yes to any request makes it easier to evoke the same response down the road. Close with a series of questions–ideally six–that all end with a yes. Desire increases with each yes, and decreases with each no. Every time we say yes to a benefit, our desire goes up.
Voluntary
When getting commitments, start small and build up to larger commitments later. You cannot force commitments. Long-term approval has to feel like it comes from your prospects’ own will, something they want to do or say. They have to volunteer to test drive the car, write on the contract, or request more information. When they make a commitment, you can make the action more voluntary and solidify the commitment by saying things like, ‘Are you serious? Do you really mean that? You’re not just pulling my leg, are you?’
Effortful
The more effortful and public the commitment is, the more commitment it will create down the line. The more effort your prospects exert in making the commitment, the more it seals the deal. You don’t want to ask a prospect to do something extreme but you do want them to exert extra effort.
Remember the car dealer example? Car dealers often offer a great deal on a car just to get people in the lot. The prospect then makes a commitment to come in and look at the car only to find that it’s already been sold. Already committed to being there, they browse the lot and find another car they like. They then start to fill out the paperwork, talking terms and completing forms. These are all small effortful commitments that later lead to full commitment. Many times, the car dealer will continue obtaining these small commitments only to come back and say he can only give $2,000 for the trade in instead of $2,500 like he promised. At this point, the buyer has exerted so much effort and has created so many small commitments that the extra $500 won’t break the deal.
Step Two: Create Dissonance
Once you have the commitment, you can create the dissonance. You create that dissonance or imbalance by showing your prospects they have not kept or are not keeping their commitment. For example, ‘You said you needed this right away. Why do you have to think it over and come back tomorrow?’ The person’s self-image is squeezed from both sides by consistency pressures. The prospect feels great internal pressure to bring self-image in line with action. At the same time, there is pressure from the outside to adjust this image according to the way others perceive us.
Step Three: Offer a Solution
As a Master Persuader, whenever you create dissonance, you always need to offer a way out. You need to show, prove, or explain how your product or service can reduce the dissonance your prospect feels. For example, ‘If you donate right now, we can continue to feed the homeless children in Africa.’
Keep in mind that the final solution or major request is what you ultimately want to accomplish. You prepare your whole persuasive presentation around the moment when you will ask for that major request. Once your prospects accept the solution, they have convinced themselves that they made the right and only choice. As a result, they feel great about their decision. This makes the cognitive dissonance disappear. The decision was their personal choice and they have solved the dilemma in their own minds. They know exactly what to do. The solution is your call to action.
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Kurt Mortensen?s trademark is Magnetic Persuasion; rather than convincing others, he teaches that you should attract them, just like a magnet attracts metal filings. He teaches that sales have changed and the consumer has become exponentially more skeptical and cynical within the last five years. Most persuaders are using only 2 or 3 persuasion techniques when there are actually 120 available! His message and program has helped thousands and will help you achieve unprecedented success in both your business and personal life.
If you are ready to claim your success and learn what only the ultra-prosperous know, begin by going to http://www.PreWealth.com and getting my free report ‘10 Mistakes That Continue Costing You Thousands.’ After reading my free report, go to http://www.PreWealth.com/IQ and take the free Persuasion IQ analysis to determine where you rank and what area of the sales cycle you need to improve in order to close every sale!
December 25, 2007
When we feel cognitive dissonance, we have to find a way to deal with the psychological tension. We have an arsenal of tools at our disposal to help us return to cognitive consistency.
Your favorite politician, the local mayor, for whom you campaigned and voted, is in trouble. You spent your own time and money convincing family, friends, and neighbors to vote for this candidate. You thought he was a family man, a man of values, somebody who could be trusted. Now, after two years in office, he’s been caught red-handed having an affair with an office staff member, who is barely older than his daughter. The news creates dissonance inside you. To alleviate the dissonance, you might react in any one or combination of the following ways:
* Denial–To shut out the dissonance, you deny there is a problem. You do this either by ignoring or demeaning the source of the information. You might also deliberately misperceive the confronting position.
‘This is just the media going after him. He is doing a great job, so the opposing party is trying to smear his good name. This will all blow over when the facts come out. It’s all just a big misunderstanding.’
* Modify–You change your existing cognitions to achieve consistency. Most of the time this involves admitting you were wrong and making changes to remedy your errors.
‘I can’t believe I voted for this guy. I feel swindled and taken advantage of. I really mistook him for a man of character. I need to apologize to my family and friends. I cannot support a man who does not honor his wedding vows.’
* Reframe–You change your understanding or interpretation of the meaning. This leads you to either modify your own thinking or devalue the importance of the whole matter, considering it unimportant altogether.
‘The media said affair. Well, I’m sure he didn’t actually sleep with her. Maybe they’re just good friends. I’m sure his wife knew all about the whole thing. Even if they did have an affair, who doesn’t? Is it that big of deal?’
* Search–You are determined to find a flaw in the other side’s position, to discredit the source, and to seek social or evidentiary support for your own viewpoint. You might attempt to convince the source (if available) of his error. You might also try to convince others you did the right thing.
‘I’ve heard about the reporter breaking this story. He’s blown things out of proportion before. All the friends I’ve talked to don’t think the story is true. In fact, this reporter has been against the mayor from the time he became a candidate. I’m going to call that reporter right now.’
* Separation–You separate the attitudes that are in conflict. This compartmentalizes your cognitions, making it easier for you to ignore or even forget the discrepancy. In your mind, what happens in one area of your life (or someone else’s) should not affect the other areas of your life.
‘I voted for him and he is doing a great job. Inflation is low, unemployment is not a problem, and crime has been reduced. He is doing everything he said he would. It does not matter what he does in his private life. What matters is how he is doing his job. There is no bearing between an affair and his job performance.’
* Rationalization–You find excuses for why the inconsistency is acceptable. You change your expectations or try to alter what really happened. You also find reasons to justify your behavior or your opinions.
‘Well, his wife is cold to him and she’s never around when he needs her. She’s never really supported him since he took office. After all, she still has her own business. Maybe this is just a marriage of convenience and this relationship is part of their agreement.’
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Kurt Mortensen?s trademark is Magnetic Persuasion; rather than convincing others, he teaches that you should attract them, just like a magnet attracts metal filings. He teaches that sales have changed and the consumer has become exponentially more skeptical and cynical within the last five years. Most persuaders are using only 2 or 3 persuasion techniques when there are actually 120 available! His message and program has helped thousands and will help you achieve unprecedented success in both your business and personal life.
If you are ready to claim your success and learn what only the ultra-prosperous know, begin by going to http://www.PreWealth.com and getting my free report ‘10 Mistakes That Continue Costing You Thousands.’ After reading my free report, go to http://www.PreWealth.com/IQ and take the free Persuasion IQ analysis to determine where you rank and what area of the sales cycle you need to improve in order to close every sale!
Foot-in-the-door or the "sequential request" theory means using a person’s self-perception to motivate them to partake of the desired action. When an individual complies a first time, they perceive themselves to be helpful. If they are asked to comply a second time in an even greater way, she is likely to consent. In an effort to maintain consistency with the first impression and with their own self-perception, they agree to give even more of themselves.
The following outline highlights three key principles in learning how to use this technique:
1. Small commitments often later lead to large commitments. For example, salespeople often focus first on securing an initial order, even if it’s a small one. Once this is accomplished, the customer will be more likely to commit to buying from them again.
2. Written commitments are usually more powerful than verbal commitments. We know the power of the written word. When contracts are signed and promises put into writing, the commitment level correspondingly increases tenfold.
3. Public commitments are stronger than private commitments. Taking a public stand that is witnessed by others compels us to continually endorse that commitment. Otherwise, we risk being seen as inconsistent, weak, or dishonest. For example, as mentioned earlier, many weight-loss centers have their clients write down and share their goals with as many people as possible, thereby decreasing the likelihood of failure. The key to using FITD is to get the person to initially grant a small request. For example, if you were to ask someone, "Can I have just thirty seconds of your time?" most individuals would respond affirmatively. According to self-perception theory, the person would observe his own behavior and, in regard to this interaction, consider himself to be a helpful person. The second step in the FITD principle is making another, more involved request. "Can I try this on the stain on your carpet?" The person feels he should consent to the second request because he is "that kind of person." He has already seen himself do other behaviors in support of the product or service, so he willingly complies with the second request.
A1966 study by psychologists Jonathan Freedman and Scott Fraser highlights just how effective FITD is. In their study, a researcher posing as a volunteer canvassed a California neighborhood, asking residents if they would allow a large billboard reading "Drive Carefully" to be displayed on their front lawns. So they’d have an idea of what it would look like, the volunteer showed his recruits a picture of the large sign obstructing the view of a beautiful house.
Naturally, most people refused, but in one particular group, an incredible 76 percent actually consented. The reason for their compliance was this: Two weeks prior, these residents had been asked by another volunteer to make a small commitment to display a three-inch-square sign that read "Be a Safe Driver" in their windows. Since it was such a small and simple request, nearly all of them agreed. The astounding result was that the initial small commitment profoundly influenced their willingness to comply with the much larger request two weeks later.
With another group of homeowners, Freedman and Fraser sent petitions requesting their signatures in support of helping to keep California beautiful. Of course, nearly everyone signed. Two weeks later, another volunteer went around and asked them if they’d allow the big "Drive Carefully" sign to be placed in their yards. Amazingly, about half of the homeowners consented, even though their previous small commitment was to state beautification and not safety.
Freedman and Fraser were also interested in discovering whether or not they could persuade homemakers to carry out a very large request. They asked the women of the house if they would permit a group of five or six unknown men to freely look through their cupboards and storage spaces for two hours, for the purpose of classifying the women’s household products. Prior to this request, however, researchers had asked some of the women to take a survey about household products. Of those surveyed, approximately 50 percent consented to allowing the men to go through their household products. Of the women who had not been surveyed, only 25 percent agreed to let the men examine their storage spaces.
Another study involved testing to see whether introductory psychology students would rise early to take part in a 7:00 A.M. study session on thinking processes. In one group, the students were told at the beginning of the call that the session would begin promptly at 7:00 A.M. Of these students, only 24 percent agreed to participate. In the second group, the students were first told what the study was and that their participation was desired. The 7:00 A.M. time was not mentioned until after they had consented to take part, which 56 percent of them did. When the opportunity to change their minds was presented to them, however, none of them took advantage of it. Ninety-five percent of students actually followed through and showed up for the 7:00 A.M. session.
In another case, social psychologist Steven J. Sherman wanted to see if he could increase the number of people who would be willing to collect door-to-door donations for the American Cancer Society. He called a sample of residents and simply asked them what their response would be if they were asked to volunteer three hours of their time to collect charitable donations for the American Cancer Society. Not wanting to seem uncharitable, many responded that they would indeed volunteer. The final outcome? When a representative of the American Cancer Society actually called and asked for volunteers, there was a 700 percent increase of individuals agreeing to participate.
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Kurt Mortensen?s trademark is Magnetic Persuasion; rather than convincing others, he teaches that you should attract them, just like a magnet attracts metal filings. He teaches that sales have changed and the consumer has become exponentially more skeptical and cynical within the last five years. Most persuaders are using only 2 or 3 persuasion techniques when there are actually 120 available! His message and program has helped thousands and will help you achieve unprecedented success in both your business and personal life.
If you are ready to claim your success and learn what only the ultra-prosperous know, begin by going to http://www.PreWealth.com and getting my free report ‘10 Mistakes That Continue Costing You Thousands.’ After reading my free report, go to http://www.PreWealth.com/IQ and take the free Persuasion IQ analysis to determine where you rank and what area of the sales cycle you need to improve in order to close every sale!
December 22, 2007
When utilizing this technique, you must first determine exactly what end result you are seeking. This will be the big commitment you ask for. You should then create several small and simple requests that are related to your ultimate request, making sure they can be easily satisfied. As the examples above demonstrate, taking these measures will greatly increase the likelihood that your ultimate request will be granted.
Here are a few key points to remember in using FITD:
1. The first request: The first request needs to be ‘of sufficient size for the foot in the door technique to work,’ but, on the other hand, it cannot be so big that it seems inappropriate and/or is not easily and readily accomplished. Basically, you want to present the largest possible request that will still realistically be accepted.
2. Your prospect’s viewpoint: The FITD tactic is not effective if your prospect senses that you are acting in your own self-interests instead of in hers or society’s. What is in it for you? Why are you requesting this from her?
3. External incentives: The FITD technique loses impact if your prospect is offered external incentives for agreeing to your first request. Researchers typically use self-perception theory to explain this phenomenon. For example, if you are given a gift for listening to a salesperson, you will not consciously or subconsciously perceive yourself to be one who is willing to readily listen and agree to the salesperson’s offer. Instead, you agree to listen only for the incentive being offered to you.
4. The source of the request: Having different people employ the initial and subsequent requests when using the FITD technique can be an effective strategy. This way, the same person isn’t required to make both the initial and the follow-up requests and your prospects won’t feel like they are being taken advantage of.
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Kurt Mortensen?s trademark is Magnetic Persuasion; rather than convincing others, he teaches that you should attract them, just like a magnet attracts metal filings. He teaches that sales have changed and the consumer has become exponentially more skeptical and cynical within the last five years. Most persuaders are using only 2 or 3 persuasion techniques when there are actually 120 available! His message and program has helped thousands and will help you achieve unprecedented success in both your business and personal life.
If you are ready to claim your success and learn what only the ultra-prosperous know, begin by going to http://www.PreWealth.com and getting my free report ‘10 Mistakes That Continue Costing You Thousands.’ After reading my free report, go to http://www.PreWealth.com/IQ and take the free Persuasion IQ analysis to determine where you rank and what area of the sales cycle you need to improve in order to close every sale!
Public commitments and dissonance go hand in hand. Even when we feel an action is not right, we still go through with it if we have publicly committed to such a course of action.
The more public our stand, the more reluctant we are to change it. A now famous experiment conducted in 1955 by Morton Deutsch and Harold Gerard demonstrates this principle. A group of students were divided into three groups. Each group viewed some lines and had to estimate their length. The students in the first group had to privately write down estimates, sign their names to it, and hand it in. The second group of students also had to privately write down their estimates on a Magic Writing Pad. They could lift the plastic cover on their notepad and their figures would instantaneously disappear. The third group of students did not write down their estimates but just kept them privately in their minds. Not surprisingly, even when new information was presented contradicting their estimates, the students who had written down their estimates, signed their names to them, and handed them in remained the most committed to their choices, while those who had never committed anything to writing were the most readily swayed to change their responses
Procedures, customs, and traditions are often specifically established for the purposes of creating psychological commitment. Consider fraternity initiations, military boot camps, political rallies, protest marches, and demonstrations. When we make our vows, beliefs, statements, or endeavors public, we feel bound to them. We can back out on commitments and claims we’ve made public, but we will pay a psychological and emotional price. What’s more, the more public we made those commitments, the greater the emotional price tag will be.
A pair of researchers, Elliot Aronson and Judson Mills, claimed that ‘persons who go through a great deal of trouble or pain to attain something tend to value it more highly than persons who attain the same thing with a minimum of effort.’ Additional research confirmed their assertion when coeds who were required to endure pain rather than embarrassment to get into a group desired membership more than their counterparts. In one particular case, the more pain one young woman endured as part of her initiation, the more she later tried to convince herself that ‘her new group and its activities were interesting, intelligent, and desirable.
Another study of 54 tribal cultures found that those with the most dramatic initiation rituals also have the most unity and commitment, and these groups oppose any attempts to undermine or destroy these customs, which render so much strength to their tribe and their culture.
Understanding the psychology of commitment through publicity can be used to bring about good societal changes. Many organizations exist to help individuals conquer bad habits, patterns, or abuses. For example, weight-loss centers commonly encourage clients to share their goals with as many friends, relatives, and neighbors as they can, understanding that this public commitment and pressure often works when other methods don’t.
An experiment conducted by Pallak used an interviewer who offered free energy-saving hints to natural gas users. Those residents who agreed to try to conserve energy would have their names publicized in newspaper articles as public-spirited, fuel-conserving citizens. The effect was immediate. One month later, when the utility companies checked their meters, the homeowners in the publication sample had each saved an average of 422 cubic feet of natural gas, a decrease of 12.2 percent. The chance to have their names in the paper had motivated these residents to put forth substantial conservation efforts for a period of one month.
Even during the months when their names weren’t in the paper, the families continued to conserve gas. When a letter went out stating that their names would no longer be printed in the paper, the families did not return to their previous wasteful energy usage, as was expected; rather, they continued to conserve energy.
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Kurt Mortensen?s trademark is Magnetic Persuasion; rather than convincing others, he teaches that you should attract them, just like a magnet attracts metal filings. He teaches that sales have changed and the consumer has become exponentially more skeptical and cynical within the last five years. Most persuaders are using only 2 or 3 persuasion techniques when there are actually 120 available! His message and program has helped thousands and will help you achieve unprecedented success in both your business and personal life.
If you are ready to claim your success and learn what only the ultra-prosperous know, begin by going to http://www.PreWealth.com and getting my free report ‘10 Mistakes That Continue Costing You Thousands.’ After reading my free report, go to http://www.PreWealth.com/IQ and take the free Persuasion IQ analysis to determine where you rank and what area of the sales cycle you need to improve in order to close every sale!
It’s a challenge getting consumers to remain loyal to a particular brand. Unlike the good old days when brand loyalty was a given, times have changed. As a society, we no longer feel compelled to stick with a certain company or product.
More often that not, your consumer reaches for the ‘best deal.’ Whether this is in the form of coupon shopping, rebate shopping, or simply searching for the lowest price on the shelf, the consumer is no longer loyal like they were just a few years ago.
I grew up with Crest, Cheerios, and Tide being staples in my home. Now I change brands much more easily. I’m not likely to remain loyal to a brand unless they reward me for my commitment to them, for example, with frequent flyer miles, with the little cars you can buy for your kids at Chevron, or with a Unocal 76 ball to swing from your car antennae. Acquiring consumer loyalty is the reason the tobacco industry spends over $600 million giving away paraphernalia with tobacco logos. We constantly see companies putting their logos on coffee mugs, t-shirts, pens, and mouse pads, to name just a few promotional items. Even though you might not have paid for these items, owning them creates loyalty to the product advertised on them.
Branding yourself takes time, effort, consistency and money. Once a brand is established, the value of the creation will far exceed all previous energy put into sculpting the brand.
Persuasion is the missing puzzle piece that will crack the code to dramatically increase your income, improve your relationships, and help you get what you want, when you want, and win friends for life. Professional success, personal happiness, leadership potential, and income depend on the ability to persuade, influence, and motivate others.
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Kurt Mortensen?s trademark is Magnetic Persuasion; rather than convincing others, he teaches that you should attract them, just like a magnet attracts metal filings. He teaches that sales have changed and the consumer has become exponentially more skeptical and cynical within the last five years. Most persuaders are using only 2 or 3 persuasion techniques when there are actually 120 available! His message and program has helped thousands and will help you achieve unprecedented success in both your business and personal life.
If you are ready to claim your success and learn what only the ultra-prosperous know, begin by going to http://www.PreWealth.com and getting my free report ‘10 Mistakes That Continue Costing You Thousands.’ After reading my free report, go to http://www.PreWealth.com/IQ and take the free Persuasion IQ analysis to determine where you rank and what area of the sales cycle you need to improve in order to close every sale!
December 13, 2007
When training your salespeople you need to ensure that they are friendly to customers and potential clients, however you must make sure they do not try to talk about religion or politics, as if they say the wrong thing they will lose the sale. It is important to engage the customer in friendly conversation and indeed this makes sense.
When someone who is a customer starts talking about religion or politics there are certain phrases that a salesperson can use to change the subject. For instance the salesperson could say; yes isn’t that interesting; oh by the way did I tell you about this new feature?
Changing the subject from politics or religion back to the product or service has been shone to be productive, efficient and politically correct, as not to offend your buyer. You need to train your salespeople to ditch political and religious conversations as soon as they arise.
It is amazing how quickly conversations can turn from personable to complete anger in a matter of seconds. Those who are very religious or very politically inclined are often the most temperamental type customers that they will encounter.
Explain to your salespeople that while they are on the job they are to not engage customers in political or religious conversations. This is the best for all concerned including the customer and your future sales.
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‘Lance Winslow’ - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington
If you are in charge of sales in your store then you need to train your staff to ask questions of each customer. When a customer says something or has a problem that your company can solve your staff needs to explain to the customer how your services or company products can solve their problem and then referred them to a salesperson or the sales staff.
In doing this you can turn your regular staff into ad hoc salespeople and support sales staff as well. Everyone in your company should be concerned about sales including all the staff and office personnel. Anyone who answers the phone or deals with customers directly should have a good knowledge of your products and services and the problems that your company can solve for customers or potential clients.
By asking questions of the customers you can get adequate feedback and often refer them immediately to the sales team for a quick sale. For those companies that do not train their staff to ask questions to customers and refer sales to their sales staff they are missing potential business and they are hurting their bottom line.
Training your sales staff to ask questions is part of the job of increasing sales in your company. Please consider this in 2006 and you will watch your same store sales rise.
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‘Lance Winslow’ - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington
December 12, 2007
So often we hear about companies training their sales staff and spending hundreds of thousands of dollars to make sure that they are trained correctly and properly. Then we see that the average salesperson stays at the company less than six months and the training that has been an expensed to teach them goes out the window.
Additionally often companies will spend hundreds of thousands of dollars motivating their staff and hundreds of thousands of dollars motivating their sales team. What is interesting about this is that some of these people are so motivated that they find themselves out searching for another job and thus defeats the purpose.
Worst of all we have seen companies spend hundreds of thousands of dollars training their sales staff and do not spend any money motivating their sales staff or they spend hundreds of thousands of dollars motivating their team and yet never give them the training they need to make sales out in the field.
For a sales team to be effective they need both training and motivating and without this the company should not expect robust sales in future periods. Training and motivating sales staff is something you should consider and they go hand-in-hand. Please think on all of this in 2006.
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